[Resolved]  Samsung India — complaint about refrigerator - query against complaint no - [protected], [protected], [protected]

Address:

410218

This mail is in reference to above mentioned compliant numbers which was made by me in last one month. I want to make your kind attention that very pathetic services received from you service center and please find below the issue in detail which i was facing:

1- i had made a complaint on 17th feb. 2018 that the ice formation was not proper in my samsung refrigerator and on same day the complaint attended by your service engineer and they told me that there was some gas leakage problem. They refill the gas and charged rs. 350/- for visit charges and rs. 2300/- for gas refilling. (*but here i want to mentioned that both bill was without any gst bifurcation). (Complaint reference no. – [protected])

2- on 17th march 2018 i had again raised a complaint that i am facing again the same problem which was resolve earlier on 17th feb. 2018 and on 19th march mr. Praveen had visited and suggest us to switched of the refrigerator for 2 hours and restart and check whether it was resolved or not. And please revert if the problem was not resolved. (Complaint reference no. – [protected])

3- on 20th march 2018 we again called to mr. Praveen that the problem was not resolved and ice was not forming and he said that he will visit in evening but there was not response from there side and we had again contacted him. But he informed to us due to some work load he was not able to attend the same and will visit on next day.

4- now there was problem begins just after one hour we got a text from your system at 6:51 pm on 20th march 2018 that your problem was resolved and you had paid rs. 354/- but my complaint was still not resolved and i do not had paid any money.

5- on 20th march i had again force to raise the complaint through samsung call centre that i got fake resolution sms from samsung side as problem was still not resolved and also made the query that they had charged rs. 2300/- for gas refilling on 17th feb. 2018 but i got confirmation sms on 19th feb. 2018 from your system that you had charged only rs. 1156.40/- for gas refilling, but they charged me two times as mentioned in 1st point.

6- again there was no response from samsung side and again i had contacted to your call center team on 21st march 2018 and try to get the status of my complaint but your call center team updated me that it will take more one day to resolve the issue. (Complaint reference no – [protected])

7- on 23rd march 2018 i had again contacted to your call centre team as problem was still not resolved, but here there was some new story was begin. Now samsung call center executive told me that the sms you got on 19th feb regarding gas filling charges of rs. 1156.40 was wrongly sent as there system was not up to date due to gst. And they said your compliant was resolved which was raised by you on 17th march in regards of ice formation.

Please note down my below specific query:
A- is samsung system was really not updated in regards of charges due to gst implication by central govt. Of india?

B- is there was a process to close the complaint without taking customer feedback?

C- is there was process that your team was not responding after raising compliant thrice for a same issue?

D- is your authorised service centre was allowed to give any bill without gst bifurcation?

E- i want the resolve my complaint by tomorrow?

F- i want that samsung service team refund the money back that they charged to me extra (Difference of charges given by me and charges confirmation given your system through sms)

G- i also want what samsung people was doing from last 7 days and not able to resolve my complaint due same i lost my food which i have to kept in freezing point to keep in good condition.

H- *please find attached copy of bill given on 17th feb. 2018 which was charged to me without any gst bifurcation.