Samsung India — complaint about samsung top load fully automatic washing machine

Address:

Sector 74, Gautam Buddh Nagar, Uttar Pradesh, 201307

Dear sir,

I am having samsung top load 6.5 kg fully automatic machine. It's wash tub is not rotating, hence lodged complain via customer center on 28th aug, on 30th aug, harsh visited and informed that machine's motor needs to be replaced. After that on an average, daily i am making daily call to your customer center to get the update, but there is no update.

I have asked customer care to arrange call back from escalation team, initially customer care arranged the call, since 3-sep, i am not getting call from your escalation team as well. From escalation team, i talked to harshita (30-aug) and rishi kumar (2-sep). Harshita mentioned that she will send sr. Tech eng along with area manager by 1-sep but no-one visited.

I have asked for backup machine then rishi committed that he will do some thing by 3-sep, but nothing happened. Even escalation team is not calling me back.

I am literally harassed by your customer service team. It would be great if you can help me here by replacing this machine by new machine. As in 8 month, 2nd time, motor needs to be replace, hence i don't need this machine.

Thanks & regards
Sachin kumar gupta