[Resolved]  Samsung India — complaint about service

Address:

Aligarh, Uttar Pradesh, 202001

I submitted my samsung galaxy tab 4 (Sm-t331) for service at the service centre, asian electronics, shop no.5, unique apartments, aligarh (202001) on 18/09/2017 at 16:14. I was advised by the serviceman at counter no.1 to enquire about the product after an hour. To my phone call, the service centre replied that the tab was being checked for problems. At, 19:47 in the evening i received a message that the repair of my device has been successfully completed and was ready for immediate collection. But as i was busy, i could not collect it the same day. The next day, i received another message at 11:03 am ensuring me my problem been resolved so i reached the service centre to collect my device only to be told that the motherboard needs to be replaced for which i have to pay rs.8950. For the confusion created i collected my device and paid the amount of rs.177 against invoice no. [protected] dated 19/09/2017. I am unhappy with the way my service. Request was handled. I am surprised with the kind of treatment from the service centre of a company like samsung! I seek an immediate response on this confusion.
Relevant message screenshots are attached for your information.

Jagnya suprapit
Mig-119, swarn jayanti nagar, aligarh