[Resolved]  Samsung India — Complaint against SAMSUNG for not able to repair/refund the faulty handset under warranty.

Address:	110032
Website:	www.samsung.com

Hi,
I am writing this grievance against SAMSUNG service center, Laxmi Nagar Branch (Nr. Heera Sweet) and SUSMUNG Customer care support team.

Issue: I am using J5 Samsung device and got multiple issue in it, as it is under warranty period, I went to the service center but they do not fix the at once.
1) First screen damage was there, I paid 3700 rs for it.
2) Secondly it has got Network issue, they said that there is a moisture in motherboard and you are charged for 4500 rs for it. Although after saying that they should have told me this problem at first, they replaced mother board.
3) After that it has got battery issue.
4) Again Network issue, they replaced motherboard and battery too.
5) Now again same network issue. I have complaint to the samsung customer care noida on [protected], but they are also helpless.
6) After about one month, I have again visited the service center for the same issue and that time kept the phone and told me that they are processing the refund of payment of this device.
I was asked to submit the necessary documents for the same, which I submitted 15 days back.
Now I received the call yesterday (07 March 2017) from Samsung Customer Care saying that the refund approval has been rejected from the higher management and they will again repair the phone.
I have now become frustrated with the response they gave to me, firstly the phone was with them for over 1.5 months and still they are providing the proposal of repairing the phone which they were unable to do in past and that was the reason they agreed to process the refund.

I have lodge a complaint on the PG PORTAL as well, but didn't get any response from them as well.
Registration Number # DARPG/E/2017/01004 on pg portal.

Please help me to get this issue resolved. Many thanks.
Hoping to have a favorable response form your side.
Person in charge from the SAMSUNG Customer Care: Mr. Surya Prakash (Ph:[protected] Extension: 9672)
Person in charge from the SAMSUNG Service center: Mr.Sampreet (Ph: [protected])

Payank Jain [protected]