[Resolved] Samsung India — complaint against service, centre patna service center[protected] | |||
Sir, Humble request to you, please to take a notice on some illegal work to customer product and wrong information and wrong norm created by mobile service center no-[protected], baidnath electronics, patna -800020. 1. That, when customer go to the service center for adapter problem, service center check it and only problem in adapter not in mobile or data cable. A. Then after service center say, "short out of your adapter problem, submit your mobile and wait for a while" Customer say "why submitting my mobile only problem in adapter" Service center say"company norm, any problem in mobile accessory like adapter etc submit your mobile phone" Whether it is really a norm of company or just illegal norms created By service center for tempering and other illegal work with the customer product. 2. That the service center has been taken all the information of customer, customer product and take signature on document. But service center cannot provide any documentary receipt to customer who take service from it. I humble request to you please to guide me: A. Whether it is violation of customer right or not. B. Whether it is transparent behavior follow to the customer or not. C. Whether it is samsung service center guide under the norms and rule of samsung (Brand). Dinesh kumar Was this information helpful? | |||
Aug 25, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 21, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
2 Comments | |||
Comments
I updated my software with 6.0.1. after updation my phone really sucks... a pop up saying googles services has stopped working unfirtunately... every second it appears and im unable to use my phone.
Samsung India Customer Care's response, Jul 24, 2017
Verified Support
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
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Samsung India Electronics Pvt Ltd (SW Asia RHQ)