[Resolved]  Samsung India — complaint against the authorised service centre(mobile) in bhubaneswar

Address:

Khordha, Odisha, 751009

To
M/s Samsung India Electronics Pvt.Ltd(“Samsung”),
20th to 24th Floor, Horizon Centre, DLF Golf Course Road,
Phase V, Sector 43, Gurugram-122002

Sub: Complain against your Authorised Service Centre-“DIVYA DIGITAL CARE” Plot No-1, Bapujinagar, Bhubaneswar-751009, Odisha.

Dear Sir,
I bring to your kind notice that on 09/06/2018, I went to your above service centre with my SAMSUNG Smart Phone model no-J2 and bearing IMEI no-[protected] (Purchased on 18/06/2017) which was giving some troubles.

One officer in counter Mr. Ram Ch. Subudhi attended to my complain and got rectified the defects. However he informed me that the warranty of the phone is going to cease very soon and insisted to extend the warranty for a further period of 2 years. I agreed to the proposal and deposited Rs.1038.00(Rupees One Thousand Thirty Eight Only) and collected the money receipt and Smart Warranty Certificate (Copy enclosed).

Again the smart phone gave some other troubles and on 22/06/2018 I went to the same service centre with my Samsung Smart Phone and the relevant documents. To my utter astonishment, Mr. Ram Ch. Subudhi who has previously attended the complaint, declared that the registration information do not tally with my Smart phone. He indirectly accused me publicly as if I am cheating to get repair another smart phone on the warranty of my previous phone. When I tried to convince them that it is the same phone and only one phone belongs to me, they did not hear. Further they argued that I should have verified the registration information before leaving the premises on 09/06/2018.

However I admit not to have verified the information entered by Mr. Ram Ch. Subudhi, which was not possible on part of a 74year old senior citizen. Further I am not smart enough to disbelief an Authorised Service Centre belonging to a renowned company “Samsung”

However can I request you to enquire-
1. To whose account my warranty money has gone?
2. From where Mr.Ram.Ch. Subudhi got the registration information, when the same do not belong to my phone?
3. Is it possible on part of a customer to verify the registration information?
4. If it is the typographical error of Mr. Subudhi, why the customer will suffer?
5. Is it not responsibility of the officer-in-charge to get satisfy the customer in every respect rather than shifting of responsibility on customer?

So with a heavy heart I request you to take exemplary action against the person so that this type of mistake will not be happen again and this type fraudulent practice must be stopped.

Thanking You.

Yours sincerely,

Ashok Sahoo
Plot No-94, Bapujinagar,
Bhubaneswar-751009, Odisha (Mobile No- [protected])