[Resolved]  Samsung India — complaint

Address:

Hoshangabad, Madhya Pradesh, 461111

This pushpesh malviya i have purchased a samsung galaxy a50 and after purchased that phone within a 15 days i realized that there is some problem in the front camera and i have visited to your samsung service center (Shukla mobile service itarsi near convent school, inds school road, hoshangabad, itarsi, madhya pradesh 461111) on 26 may 2019, and inform about my phones problem and i have met with mr. Veenit shukla they i have taken my phone and update the software without provide any job sheet and told me that the problem is resolved i was okay but actually the problem was not resolved because it wasn't a problem in software the is in the camera, then again i have visislted to the same service center, then they told me they found the problem in camera but the camera is not in the stock and they will bring the camera within 3 working days but now its almost 25 days gone and whenever i called him to visit to that store they are just repeating the same sentence in a very rood way that they know my phones camera is defulty but they will bring the camera but i am not okay with this sentence just because i have paid full amount to samsung then why i am facing this issue and why i have to wait for that long time, i am so frustrated with that all and if this issue will not resolved within sort time make sure i will go to the consumer court and file the case against samsung and that service center, one more thing if the camera is not available in stock then why your team is not replacing the phone itself as the phone is brand new and as its a manufacturing defect. I don't have any problem to replace the camera but whatever you do please do as soon as possible.
Thanks and regards
Pushpesh malviya