[Resolved]  Samsung India — complaint for customer care - r-logic technology services pvt ltd

Hi,

I went to services my mobile phone samsung z1 on[protected], the customer cre executive said, your phone charging port is damage need to replace it will take two days means[protected] i will get my phone. I want[protected] to collect my phone, they said that was not yet repaired another more time needed. After that i received on msg the repair of your samsung product has been completed, ready for delivery. Today i went to connect my phone, your customer care executive said, your phone's mother board is damage and demanding rs. 3000/-.

What type service is this?, why they not say earlier when i went first time.

This informtion is not reliable at all.

We will not purchase any type of samsung product in future and we speard this information all my firends, relateds and colleagues.

This companies product is not reliable in any cost.

Thanks
Amit dutta
[protected]
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Nov 21, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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