[Resolved]  Samsung India — complaint for s8: extremely poor service by samsung service center. (bill number[protected]

Address:

New Delhi, Delhi, 110091

Respected dignitaries,

Please be patient to hear my story in detail as today i have experienced worst ever treatment as a customer.

I always had faith in samsung high end phones. Earlier i have owned note 4, note edge and now i am owning samsung galaxy s8. I was proud to carry this s8 untill i was facing extreme difficulties with the battery backup and with low screen on time.

I decided to visit the samsung service center and i landed up in b2x service center ([protected]).

I reached there at 3pm and they entertained me by 5 pm. (P. S:they change the token number just before creating job sheet so that on the records they can prove that their turn around time was low).

I requested them to change my battery as i was facing poor battery back. My job sheet was prepared at 5:43 pm and they asked me to wait for 1 hour. After 1.5 hours they informed that my battery cannot be replaced today as their is some qr code missing from the battery. I was out of patience after waiting for 4 hours.

Now let me share you one interesting thing, the qr code which they said is missing on the battery was actually available when i had a view on the battery while the engineer was opening it in front of me. Then they took the phone backroom as they said rest of operation will be completed in another room.

Now, i am not sure how the qr code is not on battery. Either its a manufacturing defect or it was a defect created by service center people or they changed my battery with any other faulty battery.

After making me wait for 4 hours they said. It can not be done today and i will have to leave phone with them.

Once i refused to the offer of further delay because of some self made reason they tried to trick and warn me in many ways. Finally i asked them to return my phone without repair for which they created some rwr in the system.

Now to cut long story short. After buying a phone such as samsung s8 by paying almost 58 thousand rupees. Do i deserve this kind of treatment.

Do i deserve to waste 4 hours and come back home feeling insulted insulted and furious.

I was always a big fan of samsung when compared to apple. But seems i was wrong. Apple is so good when it come to treat their customer.

Frankly speaking i have lost hope that after spending rs 58000 i am getting a phone which is not giving even half a day of screen on time and the worst part is i can not do anything about it as when i tried to visit the service center they tricked me, they insulted me and humiliated me for sure.

I again will say one thing. Do i deserve all these by being loyal to a brand like samsung and buying such a costly phone from them.

I have attached the job sheet created by service center and it has all the details.in case you decide to help me and make things better at your end then please see the attachment.

Thanks & regards
Vikash kumar
[protected]