Samsung India — Complaint no [protected]/ [protected]/ [protected]

Address:

Pune, Maharashtra, 411045

Dear sir,
I am kuldeep chetiwal from pune, baner had purchased samsung 6.5 kg fully automatic top load washing machine last year in dec 2015. I would like to bring it to your notice that since last few weeks there was some technical problem with the washing machine so i called[protected] on 14th may 2016 and registered complaint ([protected]) and was assured that my problem will be solved in 48 hours.

At the time of registering this complaint i specifically told them that we both husband & wife are working so it would be kind o[censored]'ll if you tell us in advance what time the technician would come so that any one o[censored]s would be available at home to attend him. I got a call the next day from mr yogesh [protected] informing me that he would be visiting my place in the afternoon, (Time was not mentioned) so i took a day off and was waiting for him. To my surprise till evening 5pm i didn't received any call from him so i called him, his no was switched off.

I receive a call from mr dilip mohite [protected] in afternoon 12.30 asking me what time should i come to your place to rectify the washing machine. I politely told him that as i am in the office i cant come now so can you come in the evening at 6? He said ok, at 6 in the evening i reached home and waited endlessly for him.

I called the customer care no[protected] and provided them my complaint no ([protected]) and it was told to me that your complaint no is closed and your query is rectified. I was shocked to hear this. I think mr avtar attended my call and i told him the entire story so he asked me to raise another complaint which was not not understood by me, why should i raise another complaint when my earlier complaint went unresolved.

Finally after lots of arguments my another complaint was raised [protected] 25th may 2016 by my wife as i was travelling out of town she again specifically requested the customer support person to send the technician on sunday if its possible as its a holiday and we both will be available to attend him and it was assured that the technician would visit on sunday. Again the case was referred to mr dilip mohite as we got an sms. We called mr mohite several times asking him when he will be visiting our place to rectify the washing machine but no response. Mr dilip mohite finally answers our call and says that sunday it wont be possible to come as its a holiday for them.
My question here is simple if sunday is a holiday to your technician then why it was assured to us that he would be visiting us? Why your team and technician cant follow timelines? Why it is always a customer had to take follow ups with your technicians? And how many more days do i have to suffer like this behind your customer support person, your technician.

Request you to kindly look into this and help me in getting my washing machine repaired hassle free as soon as possible

Best regards,
Kuldeep chetiwal