Samsung India — Complaint no.[protected]

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Sir i had requested samsumg customer care related to shifting of my 3 airconditioners which r under warranty on 11th may for the shifting to be done on 15th may. The customer care took my request and send 2 persons from your authorised service centres in noida called himanshu electronics pvt ltd. While deinstallation of one of the ac's the engineer mishandled with the ac due to which some kind of damage was done on the outdoor unit of 1 ac due to which the whole of ac's gas leeked. On asking him he said its nothing this happens when there is some gas left in the pipe line of the ac. So after they deinstalled the ac's it was brought to sec-78 where i have just shifted for reinstallation. After repeated calls for reinstallation at about 8;30 2 persons came for installation out of which one was the old engineer and the second one was a new engineer. The new engineer while installing the damaged ac said this is being damaged and the cooling condenser coil of this ac is broken or damaged so this needs to be replaced by the samsung co. As ur ac is under warranty. I told them that this leakage happened today morning by this engineer who has visited us in the morning but they said this happens and can be replaced by samsung co. As ur ac is under warranty. So i lodged complaint with the samsung customer care mentioning them each and every deatil of how this outdoor unit was damaged. They gave me a complaint no.[protected] and said that as this damage has been done by the himanshi engineers we will make sure they get this outdoor unit changed. And that i shall recieve a call from the samsumg some head who will look into this matter and get this problem solved on asap basis. They said i will get a revert within 24 hours. To my surprise i never recieved any call from samsung. I again called after 24 hours again they promised me the same thing but no call was recieved from your co. Or no one even visited. Again i called the customer care and again the same promises. Today is 20th may and till now i have just been recieving false promises from ur co. Related to my complaint. I would reuest you that in this schorching heat and summer if this is the way your co. Will take things so lightly and do fake promises i shall have to file a case against your co.In the consumer court for harrasment and mistrust. If an action is not taken with in few hours i shall be forced to take action against your co. Hope im clear and i[censored] want me to retain as your valuable customer i would request you to kindly cahnge this out door unit which is under warranty and oblidge.,
Regards,
Rohit jain,
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