[Resolved]  Samsung India — complaint no [protected] was not completed

Address:

Lucknow, Uttar Pradesh, 226020

I have registered complaint about cooling problem in ref. I was told when i followed to assigned eng. There is a gas leakage problem which was going to attend today. Today when i had contacted thrice with eng he had given another number to contact[protected] to which i had contacted to know the status from branch head santosh verma. He informed me that the part was not available with us and received on the second half and our office timings does not allow us to all the service call to eng after 7 :00 pm. Hence your call will be attend by tomorrow. My only question is that

Is this is criteria samsung commits if the call is generated a days back and eng are not able to complete.
Secondly, f1 info services are not having samsung official email ids... Or it is that they are not allowed by them to share if certain query is not been attended by his team.

I am always fan of samsung products and services but now onwards it makes me think twice before making decision.

I would appreciate if clarity should be given on the given raised issue.
Thanks,
Rajat