[Resolved]  Samsung India — complaint no - [protected] samsung service center in varanasi pathetic service

Address:

Varanasi, Uttar Pradesh, 221010

Dear Samsung,
Thanks for Good Electronic products.
I am writing here to tell you about the Pathetic Service center Services in Varanasi Uttar Pradesh.
We bought 1.5 T inverter AC on 19 march 2014. For 4 Years there was no issue.
In April 2018 we got some Cooling issue and called Customer Support on 17 April(Complaint No-[protected]).
20April Service center guys Finally Confirmed GAS LEAKAGE and Filled gas again But did not FIND or RECTIFY THE LEAKAGE.
Means no Root Cause Probing was done.Service Center Guy Came in Night and filled gas in Hurry, even after our request they did not check the leakage at all.

AC Stopped Cooling Completely new next few days and we had to raise a Complaint again on 18 June (complaint No - [protected]).

New engineer this time from Service Center confirmed that there was some leakage from last Servcing and It has Damaged the Condensor,
it can even Damage the compressor Unit if AC is running.
We followed his Guidelines.
First time why Service center did not check and rectify the Leakage while Filling the GAS is completely lack of Ownership and lack of Serivce Quality.

We have taken the Photographs of the condensor Unit and in 1 Month, there is lot of Leakage.
Its highly unlikely that it happened in just 1 month.
For Sure due to the IGNORANCE of the Service center during First vist for GAS recharging condensor unit has gone.

Serice Center manager is Not accepting their Mistake and we have to Pay for Condensor(11thousand bill has been sent to us out of that gas recharging has to be waived off as its still in warranty).

We are not sure if we pay for it and after 2 Months agian some issue comes then WHAT we will do??

I request samsung Authorities to look into this and wave off the condensor Unit Price as well,
it was all serivce center mistake not to check the Leakage when it was visible from naked Eyes(Attached the Photograph)

We called Area Service manager as well NAME - Niklkant Mishra he agrees that Gas Recharging we should not pay, But on Condensor he said We cant do anyting.
Its upto Service center.

Samsung as a brand should Take Ignorance of the service center Seriously and work in the favor of Customer.
We already had one incident with Varanasi Service center in Past for a Complaint on TV. Engineer Replaced the Motherboard to a Local brand and by the time we came to know
he had left job at that service centre.

Let me know if anything can be done from SAMSUNG to restore the faith in Samsung.

Regards,
Abhishek