[Resolved]  Samsung India — Complaint no. [protected]- disgusting response from samsung service support

Address:

395009

It has been 12 days and there has been no response from samsung mobile service center.

This Email is to inform you that I am using Samsung Galaxy S7 device(Sr. No. RZ8H6111DZX).
on 05.12.2016 morning i noticed there was crack on the camera lense cover glass. Although no other sign of damage is there on the handset.

As Samsung Galaxy S7 owners(flagship mobile) are entitled for:
1) free pick up and delivery
2) Stand by mobile phone in case of repair.

I went to near by Samsung Service center (Adajan, Surat 395009). However the customer care engineer did not listen to the case and said that it is an external damage. anyway I asked him to take it for repair and give a stand by phone. but he did not agree. And I had to return with my hand set.

I came home and called customer care [protected]. I was told by Mr. Anwar Khan(Customer care Representative) that an Engineer will visit to my home for to solve the complaint before 06:00 PM on 05.12.2016. but no one came or called. Then I again called and talked to Sr. Customer executive Mr. Vicky. Who told that they are helpless and can not do anything as it was 7.30 pm. Also he told e the Engineer will visit on 06.12.2016.
Next day (06.12.2016 ), I have called several times (8-10 times) but still no one has come in-spite of the commitment given for today by various executives.
Meanwhile many times my call was dropped and i needed to explain my problem from beginning to every one of the customer care executives.
I am very much upset with the response of your team. I requested several times to connect my call to Sr. Executive but never was it done. today also no once came for my mobile from Samsung, neither was there any call from service centre.
The Executives on customer care are so helpless and cant help me.
I feel sorry to have purchased this mobile from your company and the way things are handled.
My complaint no. is [protected].
People are closing our complaints without any confirmation from us.
Request you to look into the matter and do the needful on the earliest.
I had taken Leave from My Job and waited for service engineer, nut no one from your end seems to be worried about it.
Everytime we call customer care, there is some new person to whom we have to explain our problems again and again.
if the call drops in between, we never get call back from your side. even after requesting for call back by Sr. Executive I have not received any calls.

customer care and service center people keep on blaming each other and we are suffering as customers.

Regards,
shekhar Bissa
B303 Prasang Residency,
B/H TGB Restaurant.
LP Savani Road
Adajan
surat 395009
Gujarat India

[protected]