[Resolved] Samsung India — complaint number [protected]

Pateliyas

from Hyderabad, Andhra Pradesh

Address:

Kheda, Gujarat, 387220

Hi, this is regarding complaint number [protected]. Sent complaint over phone, sent bills and talked over phone about three to five times and sent couple of emails but no reply yet. It is more than a month? So, what is happening? This is hopeless service of Samsung India. Wake up and help the customers.

The issue is about the repairing of my Samsung Microwave oven.

1. On the first visit of the technician, I paid Rs. 350 as per the guidance of the customer care.
2. On repair I was asked to pay Rs. 3150 for which they issued the receipt. I was told that I need to pay as per the information from Samsung. Since the message did not come immediately and the person who delivered the oven asked this amount, I had to pay it.
3. Later I received a text message on my mobile informing me to pay Rs. 2895.77 only.

So, I informed Samsung India and they are yet to resolve it.

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Dec 6, 2018

Complaint marked as Resolved

The whole email/phone communication was done via customer care email Id and phone number. Finally it was dealt by Mr Umang ([email protected]) from the Samsung customer care unite. The Samsung refunded the surplus money.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Dec 04, 2018

Updated by Pateliyas Dear Sir,

Two people called me from Samsung. One confirmed my complaint status and another said the difference is due to the taxes. I have attached the second bills which has mentioned no taxes there! What does that mean? Samsung is not paying GST? I am still not clear that when Samsung system sends me the text message it is only for the parts and there they don't add the taxes but when the local agent comes and issues the bill, he will add both the parts expenses plus the taxes!?! Interestingly, he doesn't mention the taxes. I feel, I am charged more by the local guys and please revert it ASAP. Thanks.