[Resolved] Samsung India — complaint number [protected] | |||
Hello sir, I purchased samsung led smart tv worth inr 50, 000 in new delhi on october 2016, and it’s not even 2 years and the picture tube is gone, i can see multiple lines on the screen, upon contacting customer service they sent an engineer who said i have to pay inr 28000 to get it repaired. I cannot afford such amount after buying an expensive tv and being a prominent brand how can your picture tube stop working within less than 2 years? What’s the point of buying from a prominent brand like you and paying such a hefty price if after a year i have to pay more than half of the price of the tv to get it repaired.in that case people should stop trusting your brand and start buying local products and to make things worse the customer service is not at all helpful they keep on transferring the calls with no resolution. Please help me in this regard as i purchased the tv with my hard earned money. Looking forward to hearing back from you. Thanks Bharat shinh Was this information helpful? | |||
Jul 13, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jun 12, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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