| Address: | Firozpur, Punjab, 152002 |
Dear Team
I am writing this mail to inform/aware you about the quality of Engineers that you have hired for after sale service. I had lodge a complaint/request on 01.12.2018 (Request No. [protected] of Samsung LED 32 inches bought in December, 2015. Your Customer Care had informed me about the charges of the same i.e 290 charges for inspection only and 790 something for repair etc for the job work of your engineer. But when your engineer visited my place, after full checkup of LED with in 10 minutes, he informed me that there is problem in the Panel of the LED which can be replaced only and which costs around[protected] approx and declare the LED as dead. I thought why should I replace the panel for around 13000/- when we can purchase the smart LED by paying the same amount which your Engineer estimating. I cancelled the request and pay him the inspection charges as informed to me by your Customer Care and Engineer also. I have informed that the charges are 250 plus gst @18%. But No invoice has been issued to me for the same. How would I know the GST Charges will be deposited to the government or the company is staying the charges in their own pocket.
But I am shocked to inform you that the local engineer has done the same job by getting Rs. 800 only and the same LED is working with good quality of Picture and the same LED which your engineer had declared as dead.
Whether we have paid him inspection charges for the false inspection or wrong information provided to us?
Is this the quality of your engineer and your after sale service?
Please inform me in writing and refund my amount otherwise I have to move to Consumer Court. Was this information helpful? | 
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