Samsung India — complaint pending for 18 months

Anuj Thareja

from Delhi, Delhi

Address:	New Delhi, Delhi, 110034
Website:	samsung.in

Hi,
This is regarding my 18 months pending complaint where i had mentioned issues with my led tv.
I have not been provided with a satisfactory response.
The response told by your team keeps on changing every time.
It is to let you know again that effort should be made by samsung and not the customer to resolve the complaint since the the tv is from samsung and the directtv technology is introduced by samsung and not by the service provider. I have tried my best to cooperate with you in this regard but havn't recieved any satisfactory response from any side.
I would again request you to please look into this matter.

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Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd