Samsung India — complaint regarding samsung note 9

dcyaho

from New Delhi, Delhi

Address:

New Delhi, Delhi

My complaint no. is [protected]. I purchased Samsung Note 9 premium series phone and within warranty it has so many problems. It has a faulty camera, touch is not working propery, hang problem, excess heat, phone was automatically working, and other issues. This is a manufacturing defect.
I complained regarding this so they told me to submit the phone to service center. I submitted the phone on request of the senior excutive. And he did not give me proper resolution and they are not replacing my phone. They have offered 5 months extended warranty, but i cannot accept it as my phone is in warranty and i want a Replacement or refund. Again if same problems come then samsung will not attend me later after the expiry of the warranty period. So where will i go.
My warranty will expire on 22 Aug 2019. And i am following up with them since more than 20 days. And they have not given proper resolution.
Is this the way samsung works. I am highly dissatisfied with samsung. This is how they deal with their premium customers.

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Samsung India customer support has been notified about the posted complaint.

Aug 22, 2019

Updated by dcyaho i did not receive any response from your side. today is the last day of the product's warranty. Please help in this matter contact no. [protected]. Please take necessary action.

Aug 23, 2019

Updated by dcyaho no call has come from samsung to me regarding my complaint to consumercomplaints. No necessary step has been taken by samsung till now. Its been more than 24 hrs.

Aug 24, 2019

Updated by dcyaho THERE HAS BEEN NO RESPONSE FROM "SAMSUNG" SINCE 3 DAYS OF THIS COMPLAINT.

Aug 26, 2019

Updated by dcyaho Today at 9.40 am, i received a call from phone no. [protected] of Ms. Sonia. She told that she will call to the service center and ask about the matter and will get back within 2 days. I told her i don't have much time. I confirmed with the service center they told that they have not received any call from Ms. Sonia.

And Service center has sent me this msg : Dear Samsung Customer, the repair of your Samsung Product has been completed and it is ready for immediate collection from CARE ZONE. Thank you.

How can they close this repair when no repair has been done.

I dint expect this type of behaviour from such a big brand.

I WANT A SOLUTION TODAY ITSELF.
URGENT ACTION SHOULD BE TAKEN REGARDING THIS.

Aug 28, 2019

Updated by dcyaho After My complaint to https://www.consumercomplaints.in samsung executive called me and bluntly told that we cannot do anything in this matter and the service center people kirti nagar have closed the complaint and is saying to collect the handset.
they did not give me any resolution. People should know that this is how samsung serves their customers. Samsung services are poor