[Resolved]  Samsung India — Complaint regarding Samsung refrigerator

Address:	Kolkata, West Bengal, 700003
Website:	www.samsung.com/in/home

My retired parents (who are both senior citizens) are based in Kolkata and are being harassed by Samsung service people. My parents bought a fridge worth Rs 27, 000 in 2012. The fridge is just 3.5 years old and 10 days back it started leaking. We called Samsung's service people and they told us that the thermocole of the fridge is damaged. As a result, they cannot repair the fridge anymore. According to them, the fridge has depreciated by 90% and hence as a company policy they can give Rs. 2, 700 as a fridge price. Note, there is a 10 year warranty on the compressor.
I am based in London and hence cannot do much sitting here. How can Samsung expect people to buy high end expensive appliances from Samsung that might get damaged in just 3.5 years and that too beyond repair? How can Samung's people say that fridge has depreciated by 90% when they are giving a 10 Year warranty on compressor? I don’t understand how this mathematics works.
I have posted on twitter and facebook but all they do is ask the complaint number and post that these people are doing nothing