[Resolved]  Samsung India — Complaint unresolved

Address:

Agra, Uttar Pradesh, 282001

Date: 30th july, 2016

Dear sir,

I am a disillusioned victim of the hype created by your marketing department for selling me your premium class phone samsung galaxy s7 edge. I am shocked to learn that an investment of rs.50, 000/- plus in a mobile manufactured by the world leader samsung is a no guaranty of its performance.
The phone developed various faults immediately after its purchase on: 19th may, 2016 (Bill attached)
1. Heating problem + battery auto discharge (Attached with this mail)
2. Touch stopped working (Attached with this mail)
The service center which was to solve my problem took days to repair thereby creating new problems for me as i had to manage those days without the so called excellent business phone. Even now the defects have not been rectified and i am told that there is also a problem with the hardware. This i am sorry to say is more of harassment or tormentation than an after sale service. Anyways, i am convinced of my suspicion that i have been sold a faulty piece by the samsung dealer to begin with.
Why should i give a defective piece for repair?
Why can’t it be replaced immediately? And why does a brand like samsung has a warranty for the set change only when it is within the 7 days limit?
For a refurnished phone the cost is less than half the market price. Why should i accept it for 50, 000/- price? This can’t possibly be the marketing strategy of samsung which has climbed to no.1 spot with the patronage of premium customers like me.
Please give immediate instructions to the nearest dealer to replace my defective set with a brand new at the earliest. Else, i am will be left with no choice but to take up my appeal to the consumer court.
I have attached the invoice as well as the service center registered complains with the mail.
Looking forward to the right samsung approach which samsung claims to stand for,

Thank you,
Sandeep lall
+91 [protected]
Add:35, mall road
Agra cantt, agra-282001
Email:[protected]@yahoo. Com


Dear sir,

Please go through the attachment. I believe this is a very unprofessional way of dealing with the complaints. This will not stop me from perusing my complaint further.


Thank you
Sandeep lall