[Resolved]  Samsung India — Complaints regarding poor customer service from samsung in pali, rajasthan

Address:Pali, Rajasthan, 306401
Website:www.samsung.com

My mobiles had suffered charging port problem on[protected], it is in warranty period, so i decided to visit samsung customer care in pali*, after visiting there, i had faced a v. Bad experience as they are treating customers without respect and they denied service, they are asking for proof that this mobile is not opened by any third party plus without investigating they asked money for changing the mother board, when i ask why they are giving different reasons of damages, but i never felt any complaints other than charging issue. And previously once i have repaired the same complaint from another samsung customer care (Ginger care, 1st floor, p. K tower building, kodungallur, mob:[protected]) on[protected] and they told any complaints within the warranty period will be attended by the company, so its kindly request to take necessary action in this matter & get it repair as soon as possible.

* samsung service center, maitrika communication
White house, near town hall pali
Ph - [protected] (Nagesh)
+2 photos
Was this information helpful?
No (0)
Yes (0)
Jul 7, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Jun 06, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18887
    Pending
    0
    Resolved
    11175
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information