[Resolved]  Samsung India — continuous harassment - product defective

Address:

411004

I sincerely request for a thorough inquiry regarding the defective phone as well as repeated unprofessional behaviour by senior executives. If i am proved wong, am ready to bear the consequences, if not, shall i knock the consumer court asking a heavy penalty for harassing us and providing with a defective handset.

Dear team

My mother is 70 years old and i had bought the phone for her on her 70th birthday last year to make her remain connected with her grandchildren, however in vain.

Kindly note that i had purchased the following phone and after buying it had gone through several repairs from samsung service centre including the change of the motherboard, the charging device, etc within 15 to 20 days of the purchase.

Requesting to replace the phone and help me out. She is 70 years old and this frequent move to service centre even after buying a new phone is a real embarrassment. Thinking to move to customer court.
Device galaxy j2 pro j210y (Gold)
Model sm-j210f

Imei: 357707/08/030682/1
Imei: 357708/08/030682/9

Date of purchase: 04/08/2017

I have deposited the phone at the nearest samsung service centre. However, am not getting a suitable reply from anyone. Rather am being called from [protected] (Call received by [protected] at 13.29 hours on 21/006/2018) and been pressured to accept the defective phone and verbal abuse by the caller.

Please suggest.
Thanks and regards