Samsung India — Cooling issues with new refrigerator and no response from service team

Address:

Pune, Maharashtra, 411060

Its a long story and am completely frustrated now. This is my final try to get some kind of resolution otherwise strict and legal actions are the only choice left with me.
I bought brand new refrigerator in march 2016 the new model of 2016 worth 70k. Since beginning i am facing low cooling issues in the lower compartment. I contacted the customer care and first engineer visit was done and he tried somethings and said the refrigerator is all fine. I again tested for 5 days with no result. Again talked to customer care and second visit was done with same result. Again thee third visit was arranged and then the engineer said he will escalate the issue. Then 4th visit was made where the engineer said that there is some issue with the sensor in lower compartment and it needs to be changed which will be available in 2 days max. Now the first surprise is suddenly sensor is faulty now when earlier all engineers said all is fine, definitely either one of them is lying. After this i didnt get any reply any call from samsung and whenever i tried to talk to engineer he never replied. Only after 10 days he answered and said that the part is not available and gave me his seniors number. He then said wait for 2 days. The model is new and it was a surprise to know that part is not available for more than 10 days. Finally after so many calls and escalations the part came after 13 days and engineer came to replace it.

Now is the height of everything. This engineer comes and straight away replaces the sensor o[censored]pper compartment whereas the earlier engineer said lower compartment sensor is to be replaced. To my surprise he said the issue is in upper compartment and cooling is done from up only. Whereas am sure and know that both compartments have different compressors so definitely this engineer is lying. Now am sure that the service staff of samsung is really naive and they dont respect customers at all. After long debate he said for your satisfaction i will replace both sensors and he did that. I mean this is ridiculous, no one is trying to identify the actual problem. Everyone is just playing with my refrigerator. This is shocking to know that both engineers are completely contradicting each other.

I have been running around this complaint for more than a month now with no resolution. No calls or updates from samsung at all. Very unprofessional and careless attitude. Am sure samsung does not have any principles or codes for customer satisfaction. No resolution to problem, no responsibility, nothing. Am blank now what is to be done. Its so expensive refrigerator and then of no use to me.

In past 1 month i have lost around 10k on the rotten food due to this issue and on so many calls i have to make to reach out to your people. No one is going to compensate this. First 70k for fridge and now this loss is huge for me and i want some resolution otherwise i will be compelled to take legal and strict action. Forget the unprofessionalism and careless attitude, i just now care about resolution to this issue by replacing the fridge or just refund me my money and take back your so called refrigerator.

I can be contacted at [protected].