[Resolved] Samsung India — Cooling problem in refrigerator and ice formed in freezer

dharmesh bhandari 82

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400017

I have purchased samsung refrigerator on 08\04\2016 model number RT28K3083SP\HL.
there is a repeated problem since 25.07.2016 in refrigerator on non colling in fridge and ice been formed in freezer part and for this the service centre engineer are not able to resolve the problem .
They have also change pcb part but still i am facing the problem.
These are my complaints made to the call centre
Date complaint number
25\07\16 [protected]
16\09\16 [protected]
12\10\16 [protected]
02\11\16 [protected]
11\11\16 [protected]
30\11\16 [protected]

Now i am loosing my patience and i have emailed you for the same also i have raised a complaint to national consumer helpline and the reference number is 227242 .

Kindly treat this mail for legal action

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May 21, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd