[Resolved] Samsung India — cooling problem with the refrigerator | |
Dear concern, I have purchased samsung refrigerator in 2012, model no. Rt3234tabsu/tl/2012. Last monthjuly 2017 i had this cooling problem with the refrigerator & called up the service guy from samsung service centre. Mr. Arjun kumar from samsung okla phase 2 delhi service centre came & advised ua to fill gas in the refrigerator & charged 1500 rs for filling it, he visited us at least 4-5 times but there is no improvement in the cooling of the refrigerator. Then i called up at the service center again n there was another person named mr zulfiqar from okhla phas2 office again sent by samsung service team & according to him the censor of the refrigerator was not working n changed the same in his second visit. But the condition hasn't changed. The cooling problem has not been resolved till date.. We are facing lot of problem n harassment from samsung team. Request to pls get the problem resolved asap or else i will have to take legal action against the team. Regards, Gagan khurana Cell no. [protected] Was this information helpful? | |
Sep 26, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Aug 24, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |
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Greetings from Samsung.
After going through your concern, it seems that you have purchased the product from an online seller. Under this circumstance, we cannot take any responsibility of your dispute with the seller.
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Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)