Samsung India — Customer care is extremely bad mannered & i need authoritative steps against that # guy! | |||
Hey samsung, we know you're here to make business. Do you know some of your "customer support (Really?!) executives" are a bit too supportive? :/ i happened to be in the samsung customer care chandannagar (West bengal), service center id is: [protected] - - vaishnotelecom for repairing my galaxy a5. The support "executive" piyali dey picked up the phone and reported that my device is not repaired (Even after 1 week! :o she told me to pick that up positively in 2-3 days i. E. On 8th/9th june)! I kept calling'em up & not even a single time they picked that phone up until i reached probably the 100th time milestone! Someone named dipak roy picked up the phone & kept talking # & i told him that i want that phone in an hour, he confirmed it's fully repaired & i can pick it up immediately if i want to! (Strange isn't it?) My mother reached the customer care in 2 hours today & someone there told her"you are talking too much over phone! Go sit at the backside, we'll serve you when we want to! And one bloody "executive" threatened her that "do whatever you want to!" when she told 'em that she's gonna complaint to samsung about this nonsense & bad behavior! I want immediate action against that piyali dey & that "threatening guy"! Hey samsung, if you can't setup a proper customer care, don't do it! Was this information helpful? | |||
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Samsung India customer support has been notified about the posted complaint. Verified Support Jun 13, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |||
 2 Comments | |||
Comments
Where did I mention that I didn't get the product 100% working?! :O I wrote that so called 'executives' should be removed from work! Or if you people have interest in providing ###### services, then fine! Keep doing that! The day after my phone returned from the customer care, I sold our Samsung fridge, TV & washing machine too! I bought all of LGs & from now on SAMSUNG IS PROHIBITED in our locality(my neighbors too did sell! :D ) Samsung, go drown! We paid you for the service, we didn't pay you for bad service! Thank you & no further reply from you is needed or expected! Have a bad day! :/
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
View all Samsung India contact information
mail id: *can't find any*
mobile number that was given to me: [protected]
bill no: [protected]
Appointment date: 06.05.2017(15:08:05)
Request date: 06.05.2017
My number: [protected]
CSR print date: 05.06.2017 Time: 15:21:48
Service Centre no.: [protected] - - VaishnoTelecom
*Tell me what else you need!
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd