[Resolved]  Samsung India — customer service

Address:	Hardoi, Uttar Pradesh, 241301
Website:	www.samsung.com/in

We have raised a complaint of our refrigerator with complaint num "[protected]".
As per our complaint a service engineer named 'navneet mob no [protected]' has been assigned.

When we talked to navneet regarding this, he said 'your location is so far from me so i'll send a local person there to check the problem'

On next day (9th apr) a local guy visited my place and told that 'gas refilling has to be done' and asked us to switched off our refrigerator.

He insured to visit on next day (10th apr). Since 9th apr our refrigerator has been switched off.

When we called navneet on 12th apr, instead of dealing with us, he just provided a new number i. E [protected].

As when we called on number provided by navneet, the lady picked up and ensured that refilling will be done by 13th apr.

But its not done yet and today i come to know that my request has been closed by navneet.

So with no option left i raised a new request i. E. [protected].

Is this the way samsung engineers handle their customers?

Even today we tried to call navneet and he is not picking our call.