[Resolved]  Samsung India — customer service

Address:

Chennai, Tamil Nadu, 600020

Samsung is allowing fraudulent sites to attend their customer service requests.
4/6/2019 - I tried calling Samsung customer care toll free number[protected]. The number was not reachable so I searched on web & found another site which states that they are Samsung Service Centre Chennai (Ph:[protected], Web: http://www.samsung-co.in/). The site looked official & I did not suspect any foul play. Two persons came to my home to resolve the issue & charged Rs.2950 for replacing a faulty sensor. They asked us to wait for a few days to verify that the issue is fixed & to call them up again if it persists. The issue was not resolved even after 3 days & I called the Samsung toll free number on 8/6/2019 to place a follow up request for service. A new person came to my home on the very same day to resolve the issue & said that the previous persons who did the service on 4/6 were not from "Official Samsung" & they have cheated us as the sensor replacement should cost only a few hundred rupees not nearly 3000.

It is Samsung's responsibility to ensure such fraudulent sites do not exist to cheat customers. I understand from the Official Samsung customer service agent that this is not the first such cheating incident & that Samsung is well aware of it but has still not taken any action to remove such fraudulent customer service sites.

Samsung should take responsibility for this issue & should compensate customers like me for causing undue distress.