[Resolved] Samsung India — damaged my handset.

Sapta5906

Address:

700008

I have already raised a complaint regarding this to samsung and they are still asking me to wait for more days. I am using a7 2016 and suddenly there was some fault on my handset's screen, the service centre have repaired it, however they have damaged the handset as there was several scratches on the home button and they didn't bother to fit the back glass properly. Now, i want a full replacement as they have already damaged it but they ate denying to replace the handset. It is a 3 months old handset. Please suggest.

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Aug 24, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Comments

Karthik Shah

from Mumbai, Maharashtra

My Samsung S8 handset has gone faulty within 40 days and no Solution or no replacement after 7 days of Complaint. where the battery, motherboard has gone faulty.

Samsung India Customer Care's response, Jul 18, 2017

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd