Samsung India — Damaged samsung galaxy s7 edge - inappropriate customer service

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Thane, Maharashtra, 410209

Hi (To whomesover it may concern)

Damaged samsung galaxy s7 edge - inappropriate customer service

This is to inform you that myself kaushik venkatachalam is a proud owner of your new flagship phone "samsung galaxy s7 edge" which you claim to be the fastest beast in the entire mobile phones available in this galaxy. I had purchased this phone on 1st may 2016, from reliance digital, first 7 days was an amazing experience but with a slight heating issues which is understood with the climate over here in india (Summer time), after the 7th day the things was getting worse with the heating issues, we again believed it and blamed the climate - which was a greatest mistake. It was the same till the 17th day of purchase. On the 20th day, i noticed something which was not tolerable, i found a purple patch in the screen.

I felt betrayed by the biggest manufacturer of the phone. I still did not loose hope, i believed that the service center would assist me. I went to the service center which is located at (The name and address of the service center). I spoke to the concerned person, who said that the phone's display is damaged and it will be replaced. I was shocked beyond my dreams and was thinking, how and why i believed the ad commercials and the hardware was true. I then asked if i could get a new replacement for the handset, the response of the service center was no but we would be repairing it and delivering it.


I have received the phone repaired but the reason for my mail is how can a phone be so damaged in a span of 23 days of purchase.

Then after the repair everything was ok till the 20th day, phone is again not working because the phone was not fixed properly by the service center.


As a proud owner of samsung galaxy s7 edge what would i be eligible for an unhappy customer service. Please free to call me or reply me at [protected]@yahoo.com

Model : samsung galaxy s7 edge
Imei number: 357327/07/068765/8
Product code: sm-g935fzkuins
Date of purchase: 1st may 2016