[Resolved]  Samsung India — Defect in samsung refrigerator model no. Rr19h1104se/tl

Address:	Ernakulam, Kerala, 682507
Website:	www.samsung.com

Sir/ madam
I have honour to submit for your kind consideration and necessary action. I purchased Samsung refrigerator model no RR19H1104SE/TL, index no. 414021 and invoice no. 099770 on 24 May 16 through Indian Naval canteen services from the dealer Sri Sai Saravani enterprises (Dealer name Mr. Jagdish, Mob [protected]). Unfortunately after 45 days on 9th July 16, i noticed approximate 02 sq. ft area on the right side outer wall of refrigerator found bulged out/ deformed. I reported the same matter to samsung helpline and registered the complaint bearing no. [protected] on 9th July 16. A mechanic from Samsung service center visited my house MINAR-7B Mahavir enclave at Mundemvelli, Kochi on 12th July 16. The mechanic told me that it is a manufactured defect and is beyond his capacity to rectify. He further told that he will forward the matter to Samsung and the Dealer for further action and took photographs of the defect.
As no action is taken by the dealer or by the Samsung, I again contacted the dealer and Samsung helpline on 19th July 16 & 08th August 16 complaint no.[protected] and Samsung permanent account no. [protected] on 10th august 16 but have not been responded till date.
Since being the permanent customer of Samsung and having full faith in Samsung services and system, this time i am feeling unsatisfactory and cheeted by this product.

In view of the above, It is requested that favourable action may be taken at our end since it is a matter of safety for me and my family as it is risky to keep such defective appliance at home. Your response is highly awaited in this regard.

yours faithfully
Rajkumar
Mob: [protected] &
[protected]