[Resolved]  Samsung India — Defective and repacked tv delivered.

Address:Angul, Odisha, 759145
Website:Samsung

I have purchased a 49" samsung led tv model-49k5100 and invoice no.-ri (Cr):-0566 on 10 nov 2016 from raj electronics plaza, kandsar, angul, odisha. At the time of purchase the salesperson did not open the packet as it was explained that it will be opened by the service person. So n 11th nov while the service person checked the product it was found that the packet is not company sealed, it is re-packed. Also the tv is a defective one as it is displaying a black screen with a white broad line, so the service person left without installation. As per the shop it will be changed by a new one but it will take time of more than 15 days, so iam waiting for the solution even if purchasing a branded new tv.
Was this information helpful?
No (0)
Yes (0)
Dec 18, 2016
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2016
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Samsung India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    61%
    Complaints
    18889
    Pending
    0
    Resolved
    11177
    Samsung India Phone
    +91 89 3993 9899 [Customer Care]
    +91 12 4488 2122 [Head Office]
    +91 98 3502 2547 [The Mobile Villa]
    Samsung India Address
    2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
    View all Samsung India contact information