Address: | Faridabad, Haryana, 121003 |
I bought Samsung dishwasher after 2 months of purchase door started giving noise, washing also not good quality, stainless steel inside machine got spoiled even after 1 week after purchase /, changed color to greenish & pinkish color. I call to customer care they send me an engg. Sadiq which just put facial cream inside the door telling that everything will be O.K. but after 2 days it again started giving noise, i ask to customer care that dont want that same engg. they make me confirm that someone senior technician will call & attend you, but every time i got call or massage from Sadiq. The problems are:
1. inside door color and full inside body changed color. (photos and videos attached).
2. door voice - creaks (strong squeak) (video and sound recording attached)
3. motor voice (sound recording attached)
3. gap on door and indentation . (photo and video attached)
4. washing quality really bad (video attached).
5. laundry detergent remains in the tank if add to max label as indicated.
6. Racks & inner boxes are also different than shown in samsung site.
7. upper nozzle small. On official Samsung /in site showing big upped nozzle that same size with 2 others nozzles.
I demand to replace the machine since having so much of problems but that engg. clearly told me that i wl not allow you to replace it somebody from Samsung came & take the machine for repair, they told that they will check it after repairing by cleaning there utensils used by office staff. But i dont want the defected piece that got spoiled after 2 months of purchase. And also the manufacturing of machine was 2 years early means machine got so many dust just lying in store.
Machine is still in service center for about 2 months
Please replace this machine with quality product or refund money...
videos:
https://youtu.be/NoY5NTnxkvo
https://youtu.be/wOqG2blxDcw
https://youtu.be/M5VbpSy-lSw
https://youtu.be/pMocyuWvjqw
motor and door sounds:
https://drive.google.com/open?id=0BwmPgdCgq_5oSmd5c3pYUUVwQUk
https://drive.google.com/open?id=0BwmPgdCgq_5oaUNiVmZLVkhILVE
photos:
https://goo.gl/photos/e2BPxHeLoUJeuf9E8
registered complains since 3 days after buying: [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], the majority is still not closed, and no one even called.
really disjointed with Samsung service, just a horrible experience
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