[Resolved]  Samsung India — defective fridge

Address:

New Delhi, Delhi, 110085

This is in regard to double door refrigerator (Rt42m5538s8) purchased on 30th apr 2019. From day one it has following defect :

1. It’s freezer is not getting turn off even after selecting the option to turn it off.
2. Even after turning off its making ice in the freezer and ice is in solid form in off freezer option.
3. Pcb and sensor of freezer has already been changed by your engineer after 1st visit ad i don’t want any further repair of this fridge.
4. As per your senior engineer the freezer will make ice in off situation also, so he suggested to put vegetable in freezer and it also get iced. He promised to call me after 24 hrs but failed to do so, then i called him and whatsapp him the pics of frozen vegetable. Then also no action taken from his side even after receiving the pics.
5. 3-4 visits have already been made to repair the product by your junior and senior engineer.
6. I made request for replacement but didn’t get any reply for the replacement procedure. Every time your executive promise to arrange a call back with senior within an hour but get no reply. 3 days have already passed in this procedure and no reply till date.
7. Really bad service and really bad product. Regret to invest so much money in samsung refrigerator.
8. Wasting my time and money by chasing you people and getting no response. We have don’t have all the time in the world just to chase you people. We are working class professional people but because of your defective product and worst service our peace of mind is disturbed and fetching all our energy on this useless task all day.

This refrigerator is beyond repair and i want a replacement of the same immediately or refund my money i don’t want a headache in name of fridge.