[Resolved] Samsung India — Defective Handset

Anil Kumar82

Address:	Singrauli, Madhya Pradesh, 486889
Website:	www.samsung.com

Purchased brand new Mobile Model Samsung J5 Prime on dated: 04.12.16, but after 1 week later screen has problem of blurness, given to service center for repair on 19.12.16 received the handset but after 4 days on: 23.12.16 figure sensor & back key not working properly. Given to service center for repair again. I have visited on 02.02.17 for checking but the problem was not solved till date. They have told me to call after the phone gets repaired. The phone 3 times opened for repairing but problem is not solved. So I want to replace the phone with a new one.

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Mar 9, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2017

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd