[Resolved]  Samsung India — defective handset

Address:

New Delhi, Delhi, 110091

Dear sir,
I had purchased a samsung s8 handset in july 2017. Since past few months, handset started to abnormally heat up; it gets so much heated up that it can't be placed next to the ear for calls.
We wrote to samsung, and on their advice took the phone to the service center at mayur vihar phase 1. They also checked the phone in our presence and used some device to note the temperature. Within 5 minutes of normal usage, the temperature reading shot up to 40, from all 4 sides. We were asked by the service center to leave the phone behind for further checks. As we had data in it, we chose to give the handset to the service center after 2 days.in all this while, samsung ho was involved.
To our surprise, we were informed that the handset has no heating issues and is acceptable as per samsung norms. We wrote to samsung again requesting for details of tests conducted, its finding and the samsung standard norms. Our mail and 2 reminders asking for the details is ignored and remains unanswered. We only wanted the details so that the same can be revalidated by a credible 3rd party source.
Samsung knows the phone soon shall be out of warranty and hence delaying the process. To us, it looks unfair and unethical practice and is giving us an experience that we shall not be asking anyone to trust the brand samsung with any of their products.
Hope this platform finds some solution to our grievance as such high end phone doesn't get heat up like this like cheap chinese phone. We have been using 3 apple phones in the family (2 iphone 6 and an iphone 7), and we never had this issue with those phone.
I hope samsung cares for their customers and their reputation; and if so, we expect a solution thats fair, reasonable and acceptable.

Ps mails written to samsung can be forwarded