[Resolved] Samsung India — Defective piece of led | |||||
This is to inform you that i have bought this on 4th pf october tgis year, after 1 month of purchase tv screen started vanishing, some vertical black lines appears and then it blackout whereas audio keeps playing. I've complained about this to the dealer they never made any response, when i went there and personally visited them, they said they can do nothing about it. After 1 week service engineer visited at my home and updated software. Even then the problem was still there. Next week another 2 service engineers came and they saw the actual problem taken photos and videos which i'd recorded to show them. After 4-5 days they brought something and changed it from tv's motherboard. 3 days it worked totally fine and from yesterday morning it started again and again. I'm frustrated. Worst product ever bought. I'm from a lower middle class family and when someone like me invest their money on appliances they actually expect great experience, but [censored] os happening since i've bought your product. Damn i'm facing both physical and mental disturbance cause of you guys. This is how you deal with your customers. A led cannot even work for atleast 1-2 years properly. How would you expect me buying any of your products in future. I want this led to be replaced or else return my money. I better should have purchased sony's led. Get this done or else i would be lodging complaint at consumer forum/court against physical and mental disturbance being caused by you. Was this information helpful? | |||||
Jan 9, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Dec 06, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||||
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