| Address: | 400064 | | Website: | www.samsung.com/in/home |
I bought samsung galaxy a5 on 01-november-2015 from rf mobile center bhayandar.
The home button stopped working in 1st week of march. As it was in warranty period, i took it to a service center in mira road on 12th march 2016. The home button was repaired and the handset was delivered. During the initial inspection after repair, i noticed that the second sim was not detected. I pointed that immediately to the service engineer and they again repaired it. That's two times the phone was opened on a single day.
Within 3 days, the screen started peeling off. I took it to a aservice center in malad(Vigilant service) and they fitted the screen. Again after inspection, the second sim was not detected. They took the phone(Did not create a job card) and gave me the phone the next day. The phone was not properly fitted. Within 2 days, the screen came off. I went back to service center on 28 march 2016 and also raised a complaint with customer care. Customer care asked the service center to send the phone for quality check, and told me that some higher authority guy will call me within 24 hours. The service center did not send for quality check and repaired the handset. When i went to collect it was poorly fit. I again called customer care and complained about it. On asking, the service center guy told me that it was not sent for quality check. I asked them not to repair untill i get a call from authority. Yet they repaired it again. Its been more than 60 hrs now and i am yet to receive any call from samsung india. My new phone has been opened and repaired 5-6 times and that too because of mishandling and poor service of service center hence affecting its durability and reliability. Was this information helpful? | 
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