[Resolved]  Samsung India — defective product

Address:

Kolkata, West Bengal, 700078

I bought a freeze RT34M3954U7 (Sl No:[protected] Top Mount Freezer with Solar Connect* 321l on 28/10/2017. My issue with the freezer started from 04/08/2018 ... Still Not Resolved. SAMSUNG engineers have unofficially confirmed that it is a manufacturing defect.
I have kept all the records of all communication I had with them regarding the defect.

Following are the details in chronological order about complaints registered via telephone & communication done via mail.

4th Aug 2018
Request No: [protected]
Service Engineer: AMIT KUMAR
Service Engineer Mobile Number: 99323259
Status: Issue Not Resolved acknowledging verbally that the product needs to be replaced to resolve the issue.

6TH Aug 2018
Request No: [protected]
Status: No action Taken.

16th Aug 2018
Request No: [protected]
Service Engineer: BISWAJIT
Service Engineer Mobile Number: [protected]
Status: Tray replaced after paying Rs.465.00

30TH Aug 2018
Request No: [protected]
Service Engineer: AMIT KUMAR
Service Engineer Mobile Number: [protected]
Status: Issue Not Resolved acknowledging verbally that the product needs to be replaced to resolve the issue.

7th Sep 2018
Request No: [protected]
Service Engineer: ABHIJIT
Service Engineer Mobile Number: [protected]
Status: Issue Not Resolved acknowledging verbally that the product needs to be replaced to resolve the issue.

5th Oct 2018
Request No: [protected]
Service Engineer: LUTFAR
Service Engineer Mobile Number: [protected]
Status: Issue Not Resolved acknowledging verbally that the product needs to be replaced to resolve the issue.

23rd Oct 2018
Mail To: [protected]@contactus.samsung.com
Reply From: Shipra Sharma
(Online Support Team)
Samsung India Electronics Pvt. Ltd.
Content: We would like to inform you that your case is already running with our relevant team. Therefore, we request you to kindly wait for response as they will contact you accordingly.
Status: No Mails after that from this mail ID.

24th Oct 2018
Mail To: CEO Office
Reply From: CEO’s Office
Samsung India Electronics Ltd.
Content: We acknowledge the receipt of your email. Please be rest assured that our
team would contact you within 24 hours to better understand & resolve your
concern.
Status: No Mails after that from this mail ID.

26th Oct 2018
Mail To: shanu.[protected]@partner.samsung.com
Reply From: Shanu Malhotra
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.
Desk Phone[protected] Extension 9908
Content: Could Not Contact me over telephone.
Status: He did not reply to mails sent to him and neither he was ever available at the
aforesaid Telephone Number.

27th Oct 2018

WARRANTY EXPIRED WITH THE ISSUE NOT RESOLVED.