Samsung India — defective product

Address:

560068

I had bought a 55_quot nu7100 led tv from pai electronic showroom, the purchase took place on 8 sept 2019, in the initial days there was something similar to patch right at the middle of screen, which disappeared within couple of weeks, we overlooked it thinking it was the cover on the tv which is reflecting upon lights contact.

So now its been less that 40 days and now there is a vertical black line, upon contacting the samsung customer care asking about the issue, i was told that they would replace the panel, but we want the whole unit to be replaced. Just after 40 days and minimal use of the tv if this problem can occur, don't really trust on the product quality.

When requested for an unit replacement, you're team responded saying as it has crossed 30 days from purchase, replacement is not possible and neither are they providing any guarantee that problem would not repeat in the future nor are they providing better solution other replacing panel for now.

Just because the issue arrived after 10 days from their 30 days deadline does not really mean they can just cheat their customers and trick them into a temporary solution which is not even trust worthy.

This was not expected out of samsung, if they themselves cant trust their service and own product to give an definite answer about the repetition of the issue, better to provide the replacement.

Hope this catches samsung attention and resolved, i would request everyone to help in anyway possible to ensure and prove that consumers do speak up and companies like these are to treat their customers/consumers with utmost importance and respect solve issues with priority.