[Resolved] Samsung India — defective refrigerator need replacement as within warranty and refund money

pepal

from Ahmedabad, Gujarat

Address:

Mumbai City, Maharashtra, 400076

We have purchased a new digital new brand samsung refrigerator from croma rcity mall mumbai. It got defecting within 9 months. Contacted an utter rubbish call centre with # answering your call and and ill mannered ppl operating. Pls track ref id [protected].
We have been living without a refrig for a week now and these ppl care a damn about your problem. They have just one line will get back to you and then no one gets back
This is our hard earned money and brands like samsung do not live upto it. Would never recommend this brand to anyone.
Please initate replacement or refund my money or would go to consumer forum

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Oct 24, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

sumitbhat

I visited sector 7 rohini samsung service centre not once but thrice and there is voice problem in my phone which is not solved . Everytime they update the device and hand over to me .

Samsung India Customer Care's response, Sep 19, 2017

Verified Support

Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd