Samsung India — Defective TV

Copy of Complain letter lodged with SAMSUNG India A SAMSUNG LED TV was bought by me from DRS Trivandrum vide their bill No 7-159761 dated 26 08 2013 for an amount of Rs.50600/- . The product ID is SAMUA440F5100. The TV broke down in October 2015. Your technician explained that the motherboard has been damaged due to lightning and has to be replaced at Rs.30000/-. This is a costly TV, merely two years old, and is supposed to have inbuilt voltage control. Please arrange to have the replacement made free of cost. Failing which I will be constrained to approach the Consumer Grievances Redressal tribunal. Will be waiting to hear from you. Thank you, R Ajithkumar, [protected]@gmail.com. 0091 [protected]