[Resolved] Samsung India — defective washing machine replacement issue

vir2u3

from Nagpur, Maharashtra

Address:

122001

Dear sir,

I purchase washing machine around 22 oct. As the machine was defective (Squeezed and not working), confirmed by demo & installation engineer. We requested for replacement to dealer. Dealer said we will replace it within 4 days.
Now around 40 days passed, still we didn't get new washing machine or refund.
I complaint many times to customer care executive, dealer, customer care supervisor, area manager but problem did not resolved.
I got only one answer machine is not available in warehouse.
5 engineer visited to check. I had to entertain each of one.

I also registered the complain to national consumer helpline (Complaint no. 1028033)

I faced a lot of inconvenience with this product and frustrated also.
Now dealer is saying we can't replace your machine.

Please find the detail below :
Sr. No: 03uc5pbka00238k
Model no: ww60m204k0s/tl

Thanks and regards
Virender singh

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Jan 1, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Dec 05, 2018

Updated by vir2u3 I am waiting for the response.
Please provide me TAT to resolve this issue.
Around 45 days, passed but my problem didn't resolve.
It was the worst experience, i ever faced in my life while purchasing the product.