[Resolved] Samsung India — Delay in processing the replacement or refund of defective hand set | |||
I have purchased samsund note 5 in june 2016. I had issues of over heating, poor signal reception, and color patches and xray images on the phone. when i have given it for repair with Hitech solutions, anna nagar ( authorised service centre ) i was told that there is a mother board problem - manufacturing defect and i will be replaced with new hand set or money will be refunded. i was also asked to handover the phone with all accessories with box which i have done and taken acknowledgment of the same on 5.10.16. I was told that it will happen in a weeks time but till date nothing is moving and even after escalating with the samsung directly no solution for the same. Was this information helpful? | |||
Nov 26, 2016 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Oct 26, 2016 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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