[Resolved] Samsung India — Delay in provide service

somya_1234

from Bargarh, Odisha

Address:

770040

I have deposited my mobile on 24.08.2016 for replacement of mother board but after one month my mobile is not repaired. I have visited five times to service center at rourkela. Today when i submit my work order no receipt, customer care executive has changed its date which is 24.09.16. And told me that due to absence of engineer it is not possible. I am staying at a distance of 69 km from rourkela. After telephonic discussion customer care executive has call me, but, now they are ignoring me. I am submitting the work order receipt which is changed by the customer care executive. I therefore requesting you kindly take necessary step at your end for repairing my mobile.

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Nov 7, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd