[Resolved] Samsung India — Delay in service of mobile handset

VishalB2016

from Mumbai, Maharashtra

Address:

400703

I recently submitted my samsung a8 handset for display issue on 12th dec 2016 which i hardly used for 2 months.. It's been 14 days i have still not received my handset back stating no display in stock. I am highly surprised to see that after purchasing a 4g handset worth 25, 000 rupees i am without a smart fone from last 14 days and the new time line for return is now first week of jan 2017.

I am really even more surprised to see that a basic part of a mobile handset is not available at the samsung service center and i am being given the shipment of stock as an answer for delay.

Also the response from toll free number is very bad and the response from staff at service center is not all helping to close this issue.

I request you to please help me get this issue resolved.

The bill number is [protected].

Thanks,
Vishal on behalf of sumit
Cell # [protected] /[protected]

+1 photos

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May 25, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Dec 27, 2016

Updated by VishalB2016 After the above I have responded but no response from the team yet.