[Resolved]  Samsung India — Delayed Service and Unethical Behaviour

Address:	637001
Website:	www.samsung.com/in/support

Team,
Recently my Samsung LED TV which is under warranty period has been got repaired due to Lightning . We have contacted samsung Call support on 27-Jul-16 regarding the issue(#[protected]) and they have arranged a Technical service rep visit on 28-Jul-16, the technician took over the TV on that day of visit to the service center .After this for more than ten days whenever we visited the service center the representatives over there not willing to provide the status or work on fixing the TV .
When i have contacted customer support again on 09-Aug-16 regarding the status on the service request ([protected]) they told like there is no request exists in the name and contact name provided by me so again they created a new request ([protected]) now with the status of TV under service in the Service center but there is no valid reason why my previous request went un traceable.
I kept calling the customer support on these following days (10, 11 and 12 th of August) to escalate and follow up but every time they responded like they will arrange a call back from their supervisor but they didn't call back .
We started visiting the service center on the above mentioned days directly since there is no response from customer care and ask them to took it on priority .
Finally on[protected] evening i got back the TV, when the service technician visited my home to fix the TV he provided some information like first 10 days (from 28th july to 06th August ) it got delayed to they had ordered panel for another model TV due to insufficient information on previous request . Again after that wrong model's panel request they initiated a new request but this time the request has been delayed to the dispute between the service center and the Replacement approval board since the new ASM having some attitude issue with these service center technicians and they not receiving any support from Samsung to fix these disputes .
In the Whole process of my service request which took 17 days to resolve were delayed due to the reasons that couldn't justified by the samsung whenever i have rise the question to provide the Timeline of actions from27th July to 08th august .
I have these questions :
1.Why my previous request ([protected]) were went corrupted from their Database, without this how they were tracking these 10 days on my service request?
2.Why service service center asking for courier charges to me for fixing the TV under warranty period and they not intends to provide valid Bill for the amount.
2. I need an extended warranty for my product for this unjustifiable delay made by the Samsung because i don't have trust on the panels they had replaced since its quality also will be same as the unethical process followed by them .
3.Is there any other mode of getting compensation for time and material cost on follow ups and getting the issue fixed
4.Why their service center representatives behavior is not similar to theirdealers, as the are only focusing on selling the product but not on servicing metrics .


Details :
TV Model :Samsung 40J5100 LED TV
Serial No :OA2Y3PBG305180
Service Center : Crown Electronics, Namakkal, Tamilnadu, India-637001