[Resolved]  Samsung India — delivered refurbished refrigerator with dent and damage from dealer or service center

Address:

Ernakulam, Kerala, 683513

Dear all,

Hope you will accept the below grievance under top priority. I would like to express my extreme unsatisfaction on a purchase made by paying my hard earned money and getting feedback like zero value to its customers from a well-reputed brand.

I recently purchased a refrigerator from lulu connect, kochi. I have enclosed a photocopy of related documents.

Unfortunately, the item does not function same week after purchase made, and informed the supplier for replacement as i was completely unhappy with the same. I got the replacement product after regular follow-ups made but it seems like the item provided was simply like a refurbished one, as it has dents on edges. Informed your customer service teams as the response from the dealer is neutral. Escalated issue to various level of samsung customer grievance team, but no positive response received even after samsung engineer has inspected the same and made report on replacement as well. About 25 calls has been made and 4 tickets created regarding the same, but no action been taken from any end yet.

It seems like totally unacceptable from a well known brand showing nil response to its customer and zero value towards customer satisfaction.

I have been a loyal customer for last few years and have always been perfectly satisfied and happy with my purchase. This is the first time something like this has happened with one of your products.

I am hoping that you may be able to send me a replacement product or direct me to a store where i may return the faulty item for a new replacement within the next 3 days.

Thanking you in advance.

Please contact me as soon as possible.

Service ticket: (Latest) :[protected]

Please note i have sent a copy to the ceo and cc'd heads of samsung as well.

Kind regards
Arun gopakumar
Ph: [protected]