[Resolved] Samsung India — delivery of a body dented refrigerator by great eastern retail pvt ltd

Sunanda Chakraborty 4

from Kolkata, West Bengal

Address:

700134

Bought a refrigerator from Great Eastern Retail Pvt Ltd Barasat on the 15th of October 2017. The product was installed on the 23rd of the same month by a service engineer.
The dent was noticed and reported on the same day to the dealer. The invoice copy and the photo was also sent.
There was another inspection and I was told that the refrigerator would be replaced by the dealer.
Till date have not received a replacement even after several calls to the dealer as well as the Samsung customer service call center.
This is not the kind of service one expects from a reputed company like Samsung.
Expecting a quick resolution.
Thank you.

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Dec 15, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

Nov 16, 2017

Updated by Sunanda Chakraborty 4 Although I got a call from customer service, and was promised an escalation, have not received a replacement till date. Really very disappointed with the way things are going on. It is already one month since I bought the refrigerator. I do not want to go and create a scene in the store and hence am keeping quite. But that does not mean that I will wait for ever.
Please do let me know by when I can expect a solution.
Thanks.